Last Updated: October 2026
At Sardar Tiles & Marbles (Sardar Enterprises), we aim to provide quality tiles, marble, and related products that meet our customers' requirements. Since tiles and marble are often selected according to specific designs, quantities, sizes, and project requirements, our return and refund conditions are outlined below.
Before confirming an order, customers are encouraged to carefully verify:
Once an order has been confirmed, changes or cancellations may be subject to the conditions mentioned in this policy.
Returns are generally accepted only for products that are:
Customers should contact us as soon as possible after receiving the goods and provide details of the issue along with photographs or other relevant evidence where requested.
Products must generally be unused, uninstalled, and in their original condition and packaging for a return or replacement to be considered.
Due to the nature of tiles, marble, and related building materials, the following may generally not be eligible for return or exchange:
Natural variations in marble, stone, and certain tile products, including differences in colour, pattern, texture, veins, or shade, may not be considered defects.
Customers are requested to inspect the products at the time of delivery whenever reasonably possible.
If products are visibly damaged, broken, or appear to be incorrect, please notify us promptly and provide photographs/videos and order details when requested.
We will review the issue and, where applicable, arrange a replacement or other appropriate resolution in accordance with the circumstances.
If you receive a product or quantity different from what was confirmed in your order, please contact us promptly.
After verification, we may arrange for the incorrect product to be replaced, the missing quantity to be supplied, or another appropriate resolution.
Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
Refunds may be processed after the returned product has been received and inspected, where applicable.
The time taken for the refunded amount to appear in your account may depend on the relevant bank, payment provider, or financial institution.
Cancellation requests should be made as early as possible before the order is dispatched or processed.
Once products have been dispatched, delivered, specially ordered, customized, cut, or otherwise processed according to customer requirements, cancellation may not be possible or may be subject to applicable charges.
Any advance payment or booking amount may be subject to the specific terms communicated and agreed upon at the time of order.
Where a return is approved due to damage, defect, or an incorrect product, we may, depending on availability and circumstances, provide:
The final resolution will depend on the nature of the issue and the availability of the product.
Tiles, marble, stone, and other natural or design-based products may have variations in colour, texture, pattern, shade, or veining.
Such variations can occur naturally or due to manufacturing batches and lighting conditions and may not qualify as a defect or reason for refund or return.
Customers are encouraged to inspect samples and confirm product details before placing an order.
To request a return, replacement, or refund, please contact us with:
Our team will review the request and inform you about the next steps.
Do not return any product without first contacting and receiving instructions from Sardar Tiles & Marbles.
Where a return or replacement is approved because of an error attributable to us, such as an incorrectly supplied product, we will determine the applicable return or replacement arrangements.
For other approved returns, any applicable transportation, handling, or other charges may be deducted from the refund or payable by the customer, as communicated before processing the return.
We may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
The updated version will be published on this page along with the revised Last Updated date.
For questions regarding returns, refunds, cancellations, exchanges, or replacements, please contact us:
Sardar Tiles & Marbles (Sardar Enterprises)
Location: Nawada, Bihar, India
Phone: 8002779900
Email: sardartiles2023@gmail.com
Website: www.sardartiles.com
We are committed to handling genuine product-related concerns fairly and providing our customers with a reliable and transparent service experience.
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