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Delivery Policy

Delivery Policy

Reliable delivery for your order

Last Updated: October 2026

At Sardar Tiles & Marbles (Sardar Enterprises), we strive to provide a smooth and reliable delivery experience for our customers. We carefully coordinate the transportation of tiles, marble, and related products to help ensure that your order reaches you safely and on time.

1. Delivery Areas

We provide delivery services based on product availability, order quantity, customer location, and transportation arrangements.

Our primary service area is Nawada, Bihar, and delivery may also be available to nearby areas depending on the order and delivery requirements.

Please contact our team to confirm delivery availability for your specific location before placing an order.

2. Delivery Timeline

Delivery time may vary depending on:

  • Product availability
  • Order quantity
  • Customer location
  • Order processing time
  • Transportation arrangements
  • Weather, road conditions, or other unforeseen circumstances

An estimated delivery date or timeframe will be communicated to the customer wherever possible.

Delivery timelines are estimates and may change due to circumstances beyond our reasonable control.

3. Delivery Charges

Delivery charges may vary depending on the delivery location, distance, order quantity, product type, vehicle requirements, and other transportation factors.

Any applicable delivery or transportation charges will be communicated to the customer before the order is finalized.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Customer name
  • Mobile number
  • Complete delivery address
  • Landmark, where applicable
  • Any other information required to locate the delivery location

Sardar Tiles & Marbles shall not be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

5. Receiving Your Order

Customers are requested to be available at the agreed delivery location or arrange for an authorized person to receive the goods.

At the time of delivery, customers should check the delivered products for:

  • Visible breakage or damage
  • Incorrect product or design
  • Quantity discrepancies
  • Packaging or product condition

Any visible issue should be reported to us as soon as reasonably possible, preferably at the time of delivery.

6. Damaged or Broken Products

Tiles and marble are fragile materials and may be subject to breakage during transportation.

If you receive products that appear damaged or broken, please inform us promptly and provide photographs or videos of the affected products and packaging when requested.

Our team will review the matter and, where applicable, arrange an appropriate resolution in accordance with our Refund & Return Policy.

7. Delivery Delays

While we make reasonable efforts to meet estimated delivery timelines, delays may occur due to circumstances such as:

  • Heavy traffic
  • Road conditions
  • Weather conditions
  • Vehicle or transportation issues
  • Product availability
  • Government restrictions
  • Natural events
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to communicate significant delivery delays to the customer.

8. Unsuccessful Delivery

If delivery cannot be completed because the customer or an authorized person is unavailable, the delivery address is incorrect, access to the location is restricted, or other circumstances prevent delivery, additional delivery arrangements or transportation charges may apply.

Any such charges will be communicated to the customer where applicable.

9. Loading and Unloading

Delivery arrangements may include transportation of products to the agreed delivery location. Customers should clarify loading, unloading, stacking, and placement requirements with our team before confirming the order.

Any special unloading, lifting, labour, or additional handling requirements may be subject to additional charges.

10. Installation

Unless specifically agreed otherwise, delivery of tiles, marble, or other products does not automatically include installation, fitting, laying, polishing, or other construction services.

Customers should confirm separately whether any installation or related service is included in their order.

11. Order Changes

Once an order has been processed or dispatched, changes to the delivery address, product quantity, or delivery schedule may not always be possible.

Customers should contact us as early as possible if they need to make changes to their delivery arrangements.

12. Contact Us

For delivery-related questions, delivery availability, or to confirm arrangements for your location, please contact:

Sardar Tiles & Marbles (Sardar Enterprises)

Location: Nawada, Bihar, India

Phone: 8002779900

Email: sardartiles2023@gmail.com

Website: www.sardartiles.com

We are committed to providing reliable delivery arrangements and assisting our customers throughout the order and delivery process.

Contact us